DOA (products defective on arrival)
If the item arrives broken or is faulty, please do not hesitate to contact us within 7 days from its delivery date.
Due to the fact that these are considered high-value items, you may have to return the defective product, which should come with all its accessories, like cable, charger, and battery. If a component or accessory is missing, we will ask you to pay for it.
We will cover the return shipping fees.
Broken within 7 days
If the item is faulty within 7 days after delivery or 30 days after shipment and the problem is caused by its manufacturing process, we will arrange a replacement or a refund according to your preferences.
We will cover the return shipping fees, which will be refunded to you after the defective item has arrived in our warehouse. Any further costs incurred during the return process will be at your expense. After receiving the product, we will arrange the refund or the reshipment order.
If the problem can be solved in other ways by upgrading the system or receiving some spare parts, please contact our customer service to receive further assistance.
Accidental damage and damage resulting from misuse, abuse or any other cause not related to the product itself are not covered by this warranty.
Return a defective item
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:
- This clause does not include products of damages caused by incorrect usage of a product.
Photos of the front and the back of the package or box;
Partial shipment slips (if applicable);
Photo or video of the defective item;
Photo or video and a detailed description of the problem;
- Please contact us before returning a defective item; otherwise the return process may be delayed.
- We can arrange a refund or a replacement of the product after receiving the defective item and confirming that it is indeed defective;
- If you do not want to pay high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones;
- Please include a note inside the return package by including the following details (this will accelerate your return request):
your order number;
the product ID or name and the quantity;
a short description of the problem occurred with this product;
- If you encounter any difficulties in returning a product, please do not hesitate to contact us to discuss other forms of compensation;
- If the defect on the product is not related to its manufacturing process, the customer should pay the return shipping fees.
- If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.
- You are also liable for any import duties or taxes incurred during the return process.