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Shipping & Delivery

Shipping methods and Delivery times

You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel. The total time it takes to receive your order is described below:

The total time is the sum of the processing time and the shipping time.

Processing time = the time between when you place an order and when we ship it;

Shipping time = the time between when your order has been shipped and delivered to you;

The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.

Processing time:

The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.

Shipping time:

The time for your item(s) to travel from our warehouse to your destination.

All items sold at EXhobby are guaranteed to be delivered in 60 days

If you have not received your item(s) beyond this time, you are eligible for a full refund after we have conducted a postal investigation.

Full refunds are not available under the following circumstances:

1.Delays caused by the buyer providing incorrect or incomplete delivery information;

2 Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;

3.Any un-insured order that is lost or stolen;

4.Delays in delivery caused by any other beyond EXhobby's control, such as public holidays and Customs issues.

Missing or Damaged Shipments

Please be sure to reconcile the number of boxes shipped with the number of boxes received.  Additionally, orders shipping from different warehouses may arrive on different days.

Please do not accept boxes with exterior damage. If the box has been delivered without your signature, contact the carrier before opening the package. The carrier will need to inspect the box and verify any damage before refund or replacement can occur.

How much does shipping cost?

The prices of our products vary according to the type, location, shipping method, and warehouse you selected. You can view the shipping fees on each product page and at checkout.

1.Ensure to have selected the correct delivery country in the “Ship to” field on the top of each page;

2.Select a warehouse;

3.Choose a shipping method;