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EXhobby products

We are committed to the development and production of remote-controlled toys for many years. The technology and design of our products are at the forefront of the industry, and we strive to meet the hobbies and needs of our customers.

Every product has been carefully selected to offer the best quality at a low price. We always strive to provide our customers with a wide selection of some of the most trending and newest remote controlled products.

 

My products have stopped working. What can I do?

If one or more of your products have stopped working within their warranty period, we will be glad to assist you as shown here. Several types of products have a specific warranty period. If you have any questions, please do not hesitate to contact us.

If the warranty period has already expired, you can buy some spare parts of these products or buy a new one in our store.

 

One or more items are missing from my order. What can I do?

Below please find enlisted some of the most common reasons:

. The order was split: check if your order has been split on the My Orders page of your account;

. You ordered from different warehouses: if you have placed an order from different warehouses, you will receive the products separately;

. We made a mistake: on rare occasions, an item may not have been placed in the right package;

. The parcel was damaged or some items were removed: your package may have been opened or damaged during its delivery. It is also possible that one or more items have fallen out.

If the status of your order shows that it was not split, please do not hesitate to contact us.

 

I can not use this product, the instructions are not clear. How can I receive assistance?

If you require any further information or assistance on how to use one of our products, please do not hesitate to contact us at any time.

 

I received the wrong AC adapter for my country. What can I do?

We usually send our customers an adapter suitable for their delivery countries. If you did not receive it or it is not correct, please contact us and inform us of your order number. We will then send you the adapter which can be used in your country.

 

Can I receive spare parts?

Almost all accessories are sold in our store.If you find that you can't find the accessories you need in our store.Please do not hesitate to contact us and we will check what spare parts we can send you.

 

Can I return a product?

It is possible to return an item and to receive a partial refund if the item is faulty within 7 days after delivery or 30 days after shipment and the problem is caused by its manufacturing process. The refund will cover the amount you paid minus the shipping fees both ways.

If you do not want to receive an order, you should cancel it within 24 hours after placing it. We can send you a full refund if it has not been shipped yet. Please contact us before returning a product and we will give you more instructions on how to send it back to us.

 

My product arrived faulty/damaged/different. What can I do?

You can take some photos or a short video showing the content of the package you received and send them to our E-mail address. Please also include your order number and a photo of the shipping label. We will do our best to assist you shortly after receiving your query.